Privacy Policy

1. Information We Collect

We collect personal information that you voluntarily provide when you:
– Fill out a contact form
– Request a quotation or project consultation
– Subscribe to our updates or newsletters
– Apply for a job
– Communicate with us via email, phone, or live chat
Personal Information may include:
– Full name
– Email address
– Phone number
– Company name (if applicable)
– Project address or site location
– Job title or role
– Other information relevant to project requirements

2. How We Use Your Information

We may use the information we collect to:
– Respond to your inquiries and requests
– Send proposals, quotations, or service details
– Deliver our products and services efficiently
– Schedule site visits or installations
– Provide after-sales service and support
– Improve our website and services
– Send relevant marketing or promotional communications (only if you opt-in)

3. How We Protect Your Information

We implement strict technical and organizational measures to ensure the safety of your personal data, including:
– Secured servers with firewall and antivirus protection
– Access controls – Only authorized personnel can access personal information
– Regular system monitoring and software updates
– Encrypted data backups
– Confidentiality training for all relevant employees

4. Sharing of Information

We do not sell, rent, or trade your personal information.
We may share your data only in the following cases:
– With trusted third-party service providers (e.g., delivery partners, contractors) solely for the purpose of fulfilling services
– When legally required to comply with law enforcement or regulatory obligations
– If Marafek is involved in a business merger or asset sale (with adequate data protection guarantees)

5. International Data Transfers

Although we are based in the United Arab Emirates, some data may be processed or stored on secure third-party systems located outside the UAE. We ensure such transfers comply with applicable data protection standards.

6. Your Rights

You have the right to:

– Request access to the personal data we hold about you
– Correct or update your personal information
– Withdraw consent (where applicable)

– Request deletion of your data from our systems
To exercise these rights, please contact us at: [email protected]

7. Cookies & Tracking Technologies

Our website may use cookies or similar tracking technologies to enhance user experience, analyze web traffic, and personalize content. You can adjust your browser settings to refuse cookies or alert you when cookies are being used.

8. Children’s Privacy

Our website and services are not intended for children under the age of 16, and we do not knowingly collect personal information from children.

9. Updates to This Privacy Policy

We reserve the right to update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Effective Date.” Continued use of our website indicates your acceptance of any changes.

10. Contact Us

If you have questions or concerns regarding this Privacy Policy or how your personal data is handled, please contact:
Marafek Electromechanical Works
Email: [email protected]
Phone: +97 14 339 5616
Website: www.marafek.com